The Beginner's Guide to Customer Success
The Beginner's Guide to Customer Success

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The Beginner’s Guide to Customer Success is a comprehensive resource for any professional looking to transition into Customer Success, or get a refresher in all the essentials of the field. This 200-page guide takes you through how CS evolved; how to get started in CS including hiring and interview tips; a complete glossary of all the relevant jargon; strategy tips for onboarding, journey maps, QBRs, and more; how to approach CS platforms and automation; tips for collaborating with other departments including Sales, Product, Engineering, and others; a business booklist; team-building exercises at the end of each chapter, and much more.

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  • Released: September 12, 2019
  • Author: Strikedeck Inc.,Sonia Siganporia,Miku Seko,Paul Reeves
  • Rating: 4,8
  • Publisher: Ebook Digital Agency
  • Total Page: 210 pages
  • File Size: 50845 KB
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